Privacy Policy

Introduction

At qz365, we are committed to protecting the privacy of every player on our platform. This Privacy Policy explains in clear, formal terms how qz365 collects, processes, stores, and protects the personal information you provide when you register, deposit, play, or otherwise interact with our services at qz365.pro.

By accessing qz365 and using our online casino and sports betting services — including cricket betting, live casino games, slots, Baccarat, and Pool Rummy — you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

Information We Collect

qz365 collects personal information at various points of your interaction with our platform. The categories of data we may collect include:

• Identity information: full name, date of birth, national ID or passport details required for age verification (players must be 21+).
• Contact information: email address, phone number, and residential address (city, district, Bangladesh).
• Financial information: bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals, transaction records.
• Technical information: IP address, device type, browser type, operating system, session duration, and pages visited on qz365.
• Gaming activity data: betting history, game preferences, bonus usage, wagering records, and responsible gaming self-assessment responses.

We do not knowingly collect information from users under the age of 21. If we discover that a minor has registered on qz365, the account will be suspended immediately and all funds held pending investigation will be managed in accordance with our Terms & Conditions.

How We Use Your Information

The personal data collected by qz365 is processed for the following legitimate purposes:

• Account management: creating and maintaining your qz365 player account, verifying your identity, and enabling secure login.
• Payment processing: facilitating deposits via bKash, Nagad, Rocket, Upay, and supported bank transfers, and processing withdrawal requests.
• Platform improvement: analysing gameplay trends, session data, and user feedback to improve our cricket betting, slots, live casino, and bonus systems.
• Responsible gaming compliance: monitoring activity for signs of problem gambling and enforcing deposit limits, time-out requests, and self-exclusion where applicable.
• Customer communications: sending service notifications, bonus alerts, and important account updates via email or SMS (you may opt out of marketing messages at any time).

Payment Data & Financial Security

qz365 takes the security of your financial data with the utmost seriousness. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank account, the transaction details are processed through encrypted channels designed to prevent unauthorised interception or tampering.

If you believe there has been unauthorised access to your qz365 account or a suspicious transaction on your payment method, please contact our support team immediately at [email protected]. We will investigate and take corrective action in accordance with our security protocols.

Cookies & Tracking Technologies

qz365 uses cookies and similar tracking technologies to enhance your browsing experience, remember your login session, and understand how players navigate our platform. The types of cookies we use include:

• Essential cookies: required for core site functionality such as maintaining your logged-in state, remembering your language preference, and securing your session.
• Analytics cookies: used to gather aggregated, anonymous data on how players use qz365, allowing us to improve page performance, game loading times, and navigation flows.
• Preference cookies: store your display settings (such as language selection) so your preferred experience is maintained between visits.

You may configure your browser to block or delete cookies at any time; however, doing so may affect the functionality of certain qz365 features. Note that essential session cookies cannot be disabled without impacting your ability to log in and play.

Data Sharing & Third Parties

qz365 does not sell or share your personal data with third parties for their own commercial gain. We may, however, disclose your data in the following limited circumstances:

• Service providers: trusted technical partners (such as payment gateway operators for bKash and Nagad transactions, cloud hosting providers, and fraud-detection services) who process data strictly on our behalf and under confidentiality agreements.
• Legal obligations: when required to do so by applicable law, court order, or regulatory authority. qz365 will comply with valid legal requests but will notify users where permitted by law.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, which will be bound by equivalent data protection obligations.

In all cases, any third party who receives your data is required to handle it with the same level of protection as qz365 applies to our own systems. We do not permit third parties to use your data for their own independent marketing or profiling purposes.

Data Retention

qz365 retains your personal information for as long as your account remains active or as necessary to provide you with our services. We may also retain certain data for a longer period where we are required to do so by applicable law, for dispute resolution, or to enforce our Terms & Conditions.

When your account is closed — either at your request or by qz365 due to a breach of our Terms & Conditions — your personal data will be securely deleted or anonymised within a reasonable timeframe, subject to any legal retention obligations. Transaction records related to deposits and withdrawals may be retained for a minimum period for accounting and audit purposes.

Your Rights as a User

qz365 respects your right to control how your personal information is used. As a registered user, you have the following rights with respect to your data:

• Right of access: you may request a copy of the personal data qz365 holds about you at any time by contacting our support team.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected promptly.
• Right of erasure: subject to legal retention requirements, you may request the deletion of your personal data when it is no longer necessary for the purpose it was collected.
• Right to restrict processing: in certain circumstances (e.g., if you contest the accuracy of data), you may request that we limit how we use your information while the matter is investigated.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered email address. We will respond to your request within a reasonable timeframe.

Security Measures

qz365 employs a range of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes 256-bit SSL encryption on all data transmissions, access-controlled server environments monitored around the clock, regular security audits and vulnerability assessments, and strict internal data-access policies that limit employee access to user data on a need-to-know basis.

While we implement strong safeguards, no internet-based platform can guarantee absolute security. We encourage all qz365 users to protect their accounts by using a strong, unique password, enabling any available two-factor authentication, and never sharing their login credentials with anyone.

Age Restriction & Player Protection

qz365 is strictly an adults-only platform. All players must be 21 years of age or older to register and play. As part of our responsible gaming commitment, we collect and retain date-of-birth information and may request official identity documents (such as a National ID card or passport) to verify that all users meet the minimum age requirement before processing any deposit or withdrawal.

If qz365 identifies or receives a credible report that a user is under 21 years of age, the account will be suspended immediately. Any funds deposited by an underage user will be handled in accordance with our Terms & Conditions and applicable regulations. We take this obligation seriously to protect minors from accessing gambling services.

Changes to This Privacy Policy

qz365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of qz365 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so that you are always informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qz365 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related inquiries promptly and transparently.

You can reach our support team by email at: [email protected]